Returns and complaints

As a consumer you have 14 days to withdraw from a distance contract without giving a reason. The period runs from the day you received the goods (or the last parcel of the order).

How to return an item

1. Write to orders@preciousliquors.com quoting the order number and what you are returning. A statement of withdrawal in the body of the e-mail is enough.
2. Send the goods back within 14 days of that statement, to the warehouse address given below.
3. We refund the price plus the cheapest standard delivery we offer within 14 days of receiving your statement, using the same payment method. We may hold the refund until the goods reach us.

Return address

Warsaw Duty Paid Warehouse — Precious Liquors Pte Ltd, ul. Kineskopowa 1, Celtic Park, Hala D, 05-500 Piaseczno, PL

The cost of returning the goods is borne by the buyer. We do not accept cash-on-delivery parcels.

What cannot be returned

• Opened bottles, or bottles with a broken seal or capsule — once opened, the condition of the contents cannot be verified.
• Goods that after delivery were inseparably mixed with other items.
• Orders where the buyer gave false information about their age — we cancel such an order and refund the payment without releasing the goods.

You may try an item on as you would in a physical shop. You are, however, liable for any reduction in value resulting from handling beyond that.

Complaints (statutory warranty)

If the goods do not conform to the contract — faulty, damaged in transit, different from what you ordered — write to orders@preciousliquors.com within 2 years of delivery. Include the order number and photos. We reply within 14 days; we first replace or repair, and where that is impossible we reduce the price or accept withdrawal.

For transit damage a damage report signed with the courier helps, but its absence does not bar a complaint.

Disputes

Consumers may use out-of-court dispute resolution, including the EU ODR platform (ec.europa.eu/consumers/odr) and national consumer advice bodies.